KVKK Clarification Text

The Law on Protection of Personal Data came into force by being published in the Official Gazette on April 7, 2016. In short, KVKK is an information provided to our valued customers about how their data is processed and used by DiyoVM.

1. PURPOSE OF PROCESSING PERSONAL DATA

In accordance with Articles 4, 5 and 6 of KVKK, your personal data will be processed;

In accordance with the law and honesty rules,
Accurate and up-to-date when necessary,
For specific, clear and legitimate purposes,
Connected, limited and measured with the purpose for which they are processed,
Kept for the period foreseen in the relevant legislation or required for the purpose for which they are processed

It will be processed in connection with DiyoVM's activities listed below in accordance with the rules:

Developing or writing custom software for individuals or companies
Providing and executing software and program services
Consultancy for software and programming developers

Retention Period: Personal data processed within this scope is stored for 5 years in accordance with the relevant legislation and destroyed within 90 days following the expiration of 5 years if no lawsuit is filed by either party within this 5-year period.

2. TRANSFER OF PERSONAL DATA

In accordance with Articles 8 and 9 of KVKK, your personal data may be transferred to third parties (program partners, cooperating institutions, suppliers, donors, managers, legally authorized public institutions and organizations, legally authorized private law persons) deemed necessary within the framework of Personal Data processing conditions and purposes for the sustainability of DiyoVM's activities within the purposes listed above.

3. METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA

Your personal data may be collected by DiyoVM through the following channels:

Website registration and application forms
Website contact forms
Website support forms

4. RIGHTS OF THE PERSONAL DATA OWNER

In accordance with Article 11 of KVKK, everyone has the following rights regarding themselves by applying to the data controller:

Learning whether personal data is processed,
Requesting information if personal data has been processed,
Learning the purpose of processing personal data and whether they are used in accordance with their purpose,
Knowing the third parties to whom personal data is transferred domestically or abroad,
Requesting correction of personal data in case of incomplete or incorrect processing,
Requesting deletion or destruction of personal data within the framework of conditions foreseen in Article 7 of KVKK,
Objecting to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
Requesting compensation for damages in case of damage due to unlawful processing of personal data.

Information: If you apply through the DiyoVM support system regarding your rights stated above, a response will be given within 15 (FIFTEEN) business days at the latest depending on the nature of your request.

Service Agreement

IMPORTANT: By purchasing this service, you are deemed to have accepted that the service is provided "AS IS" and that our company does not provide any warranty.

1. NO LIABILITY

DiyoVM (hereinafter referred to as "COMPANY") does not guarantee that the software, modules or automation services provided will be uninterrupted, error-free or flawless. THE COMPANY CANNOT BE HELD RESPONSIBLE UNDER ANY CIRCUMSTANCES for data loss, profit loss, business interruption, hardware failure or any direct/indirect damages arising from the use or inability to use the service. The customer accepts in advance that they use the service at their own risk.

2. SCOPE OF SERVICE AND CHANGES

THE COMPANY reserves the right to change, restrict, stop or completely remove service features at any time without prior notice. THE CUSTOMER cannot claim any rights or compensation from THE COMPANY due to such changes.

3. ACCOUNT SECURITY AND TRANSACTIONS

THE CUSTOMER is exclusively responsible for the security of their account and all transactions (authorized or unauthorized) made through their account. THE COMPANY is not responsible for data losses or financial damages that may occur as a result of the customer account being compromised.

4. RIGHT OF TERMINATION

THE COMPANY has the right to unilaterally terminate the CUSTOMER's service without showing any reason and without prior notice. In case of termination, THE CUSTOMER cannot claim any data or fee refund.

Refund Policy

WARNING: Since the product/service you purchased is a software service delivered instantly in a digital environment, THERE IS NO RIGHT OF WITHDRAWAL.

1. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Article 15 (ğ) of the Regulation on Distance Contracts and the Law on Consumer Protection No. 6502; "Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer" are exceptions to the right of withdrawal. Since DiyoVM services are activated instantly and start providing benefits to the customer, NO REFUNDS OR CANCELLATIONS ARE MADE UNDER ANY CIRCUMSTANCES.

2. TECHNICAL PROBLEMS

Technical problems experienced by the customer, lack of usage skills, hardware incompatibility or errors caused by 3rd party software are not accepted as reasons for return. THE COMPANY makes a good faith effort to provide technical support but does not guarantee that the problem will be solved.

3. LICENSE CANCELLATION

The sales transaction is finalized as soon as the license key or service is activated after payment is made. If the customer gives up using the service, cancels the project or switches to another software, no fee refund can be claimed.

Backup Agreement

This additional agreement determines the terms of use of DiyoVM backup services. Although THE COMPANY takes maximum care in protecting data, it cannot completely eliminate the risk of data loss.

1. CUSTOMER'S RESPONSIBILITY

Data backup responsibility belongs exclusively to the CUSTOMER. The automatic backup service provided by THE COMPANY is only an "additional security measure". THE CUSTOMER is obliged to host the original copies of their data in their own local resources or in a different external source.

2. DATA LOSS AND CORRUPTION

THE COMPANY CANNOT BE HELD RESPONSIBLE for any data loss, corrupted backups or failure of the restoration process that may occur as a result of hardware failure, software error, cyber attack, natural disaster or human error. THE CUSTOMER uses the service knowing these risks.

3. DATA DELETION POLICY

All data and backups belonging to services whose service period has expired, whose payment has not been made or which have been cancelled are permanently deleted within 24 hours following the service end date. Recovery of deleted data is technically impossible and THE COMPANY has no obligation in this regard.

Privacy Policy

DiyoVM attaches importance to customer privacy, but records certain data due to legal obligations and business security.

Data Sharing

THE COMPANY has the right and obligation to share all log records, identity information and traffic data belonging to the customer with the relevant authorities without notifying the customer upon the request of authorized judicial or administrative authorities.

Legal & Agreements